TERMS AND CONDITIONS

Rapid Relocate Ltd will provide the following services to the client acting as agent to the client:

  • Organise any hotel, alternative accommodation and similar services on behalf of the client as per our standard fees (available on request). The accommodation or solutions provided will be of satisfactory quality within the meaning of the Sale of Goods Act 1979 and be fit for the purpose for which such Products are generally used* 

  • An Emergency team for all day to day queries and 24/7, 365 out of hours telephone support.

  • Response time for all enquiries at time of enquiry within one hour

  • Make bookings on behalf of the client and text/email written confirmation of all bookings to the customer, the booker and the accommodation

  • Amend and cancel bookings as requested 

  • Case management on behalf of the Client and liaise with the customer to ensure the customer journey is seamless and cost effective.

  • A 2 hour response time to all complaints unless otherwise agreed.

  • Provide Client employees with exclusive offers and promotional rates at over 200 hotels throughout the UK for their leisure use as per the greatlittlebreaks.com website. 

 

Payment/Invoicing

  • Rapid Relocate Ltd will invoice all accommodation with the exception of long term lets at point of booking.

  • Long term lets will be invoiced prior to booking (except by prior agreement) which will not be made until the agreed payment amount is received as cleared funds.

  • Payment terms are 14 days from invoice date with the exception of long term lets.

  • Late payment of invoices will incur interest and charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and the Late Payment of Commercial Debts Regulations 2013.

  • Any disputed amounts must be raised by the client within 3 working days and will be investigated by Rapid Relocate Ltd within 3 working days of the date notified.

 

Our standard credit limit is £25,000 unless otherwise agreed. This will be provided to the client by Rapid Relocate Ltd upon completion and acceptance of the terms and conditions and a satisfactory credit check and is subject to review and change without notice.        

 

The following terms apply:

  • For all accommodation bookings the Client will provide Rapid Relocate Ltd  with the parameters of what will be accepted, i.e. room only or bed & breakfast, wi-fi etc.

  • All other costs incurred are to be settled by the individual on departure from the hotel.  The hotel may ask the individual for a credit card authorisation on arrival to cover these charges. 

  • All cancellation policies will be clearly detailed on all booking correspondence. It is the responsibility of the booker to read these terms and conditions and to adhere to any timeframes outlined.  Failure to do so may result in the client being charged the full amount of the reservation.

 

Rapid Relocate Ltd has a full disaster recovery plan in place, however cannot be held responsible for any down time or service levels not met due to external factors outside Rapid Relocate Ltd’s control. Factors outside of our control include but are not limited to: war, riot, industrial dispute, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, flood, epidemic or pandemic illness. In a situation which is outside the control of Rapid Relocate Ltd we will have no liability to you and explicitly no liability for loss of profits and consequential loss. 

 

* if the customer chooses the accommodation our quality guarantee is negated. We will also provide options for kennels/catteries but the selection is at the discretion of the customer.

Rapid Relocate - Alternative Accommodatin