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Rapid Relocate is all too aware that no organisation operates in isolation. Indeed our business prides itself on the relationships it builds, and interaction it has, with employees, clients, customers, suppliers and stakeholders. Our ESG (Environmental, Social and Governance) plan, summarised below, is about managing these relationships to produce an overall positive impact on society, whilst adding value to the business and those involved with it.


Environmental and social issues sit at the heart of modern life, from our impact on the planet, to our place within our local communities, and to our health and wellbeing. Within the workplace, these issues extend to how a company is run: its governance, its values and its transparency. Having a straightforward and effective plan in place to manage the risks and opportunities presented by ESG, is a springboard for future growth and helps us to positively contribute to the world around us. 

Risks and opportunities

Aligned with the three pillars and key themes of ESG, we have carefully analysed the threats we are exposed to if we do not take action – and the opportunities afforded us if we do – and developed a table (linked here) to help inform our ESG strategy. We have then devised a plan for how we can address each pillar.


Our goal:

To minimise any adverse effects of what we do and how we operate that these subsequently may have on the environment.

Our commitment:

  • To minimise our CO2 emissions from our operations through adoption of green and renewable energy throughout our business and fleet

  • To reduce the waste we send to landfill by both increasing our recycling, and educating our people to make better choices about purchasing, re-use and responsible disposal of all consumables and assets. 

  • To ensure that all physical technologies and electronic devices are disposed of in line with Waste Electrical and Electronic Equipment recycling (WEEE) protocol  

  • To increase our purchasing from social enterprises and sustainable suppliers

  • To maintain a dedicated team within the company to both address and drive our ‘Green’ agenda

  • We have committed to signing up to Science Based Targets in 2023 with a view of achieving carbon neutrality in 2030 and carbon net zero by 2050. We have appointed external expertise (Positive Planet)  to ensure our plans, objectives, actions and reporting will be SBT aligned for 2023 and beyond


Our goal:

To delight our stakeholders by continuously improving our working, ethical and social practices.

Our commitment:

  • To maintain our IIP Gold approved employer standard and be recommended as a great place to work.

  • Promote an inclusive work place and be seen as an employer that embraces our responsibilities with regards to employee wellbeing, sustainability and diversity

  • Provide our staff with a work place that is not only professional but fun, whilst encouraging personal development and innovation

  • To maintain a dedicated, appropriately trained team within the company to provide mental health and wellbeing support to our people

  • Be noticed by our clients and customers for our excellence in customer service and innovation to continuously add value

  • Drive awareness on sustainability and sustainable options to all of stakeholders, our customers, staff and our suppliers both through our own efforts and achievements and also through education.

  • Be seen as a “giving” organisation to our local community and wider charitable organisations


Our goal:

To ensure we lead the company with transparency, integrity and compliance. 

Our commitment:

  • Ensure all of our policies are up to date and reviewed annually in line with new ethical practices

  • To file all accounts and documents of incorporation with Companies House to required deadlines. 

  • Annually review our key suppliers’ social and environmental practices to ensure they remain in line with our overall company commitment framework

  • Lead our company with a diverse and open management structure 

  • Ensure all staff are paid in according to National Living wage and all can participate in a reward programme when the company over achieves 

  • To complete regular and formal analysis of the macro and micro business environment of potential business risks and opportunities

  • To embed our DELIGHT values throughout the company to both ensure a consistent approach to all aspects of our business, and to help achieve support for our ESG commitment


The Company commits to periodically reviewing this document in order to continually improve standards within the workplace.  The Company shall take into consideration: changes in legislation, legal advice as necessary and any other requirements to which the Company subscribes, to ensure the adequacy, suitability and continuing effectiveness of this policy.

Modern Slavery Policy


Rapid Relocate, herein referred to as ‘the Company’, is a specialist in the claim management of alternative accommodation solutions primarily for the household property insurance sector.  The Company takes all necessary steps to ensure the promotion of sound, moral and ethical practices throughout the whole of its business and recognises that we have a responsibility to our employees, customers and suppliers to ensure we have a clear Modern Slavery policy.

We are committed to ensuring that there is no modern slavery or human trafficking within our supply chains or in any part of our business and require that our supply chain partners adhere to the requirements of the Modern Slavery Act 2015. We undertake all necessary and practicable steps, to ensure that our standards are being implemented throughout our supply chain.

Modern slavery encompasses slavery, servitude, human trafficking and forced labour. The Company has a zero-tolerance approach to any form of modern slavery. We are committed to acting ethically and with integrity and transparency in all business dealings and to putting effective systems and controls in place to safeguard against any form of modern slavery taking place within the business or our supply chain.

Our commitment to the principles of the Modern Slavery Act 2015.

The Company is committed to the principles of the Modern Slavery Act 2015 and the abolition of modern slavery and human trafficking. As an equal-opportunities employer, we are committed to creating and ensuring a non-discriminatory and respectful working environment for its staff.

Our recruitment and people management processes are designed to ensure that all prospective employees are legally entitled to work in the UK and to safeguard employees from any abuse or coercion once in our employment.

The Company maintains the following policies which are accessible to all staff via the business management system:

  • Code of Conduct.

  • Whistleblowing policy.

  • Bullying and Harassment policy.

  • Diversity & Inclusion policy.

  • Recruitment and Selection policy

Our suppliers

The Company operates a supplier policy and maintains a preferred supplier list.  We conduct due diligence on all suppliers before allowing them to become a preferred supplier.  Our anti-slavery policy forms part of our contract with all suppliers and they are required to confirm that no part of their business operations contradicts this policy.

In addition to the above, as part of our contract with suppliers, we require that they confirm to us that:

  1. They uphold minimum commitments relating to labour standards. These standards should meet the four ‘core’ ILO conventions on labour rights (evidence of compliance is required)

  2. All applicable minimum wages, benefits and working hours’ standards are complied with and that short term or temporary contracts to avoid providing full employee benefits for low wage workers are not used

  3. All relevant health and safety laws and regulations are complied with both in letter and in spirit

  4. Employees are protected from discrimination, on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

  5.  We may terminate the contract at any time should any instances of modern slavery come to light



To ensure a high level of understanding of the risks of modern slavery and human trafficking, we provide training to our staff, so that they understand the signs of modern slavery and what to do if they suspect that it is taking place within our supply chain.

Our performance indicators

We will know the effectiveness of the steps that we are taking to ensure that slavery and/or human trafficking is not taking place within our business or supply chain if:

  • No reports are received from employees, the public, or law enforcement agencies to indicate that modern slavery practices have been identified


The Company commits to periodically reviewing this policy in order to continually improve standards within the workplace.  The Company shall take into consideration: changes in legislation, legal advice as necessary and any other requirements to which the Company subscribes, to ensure the adequacy, suitability and continuing effectiveness of this policy.

Rapid Relocate - Alternative Accommodatin
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