ABOUT US

Established in 2014 Rapid Relocate specialises in providing alternative accommodation solutions mainly to loss adjusters, insurance companies, insurance brokers and airport representation services. 


Our Vision: To become the ‘go to’ provider of emergency accommodation services based on our
reputation for incredible customer service


We have an in depth understanding of the insurance market with our Business Development Director being a former loss adjuster with over 30 years’ experience. This has ensured that the structure, development and focus of the company is fine tuned to the needs of our target market.


In addition, we can provide services outside of the insurance industry to businesses such as house builders, universities, housing associations and transport organisations. Whatever your business and accommodation needs Rapid Relocate can be there for you and your clients.


We believe that we bring a breath of fresh air to the traditionally stuffy world of Alternative Accommodation. Priding ourselves on offering innovative solutions, always going the extra mile and ever focused on an ongoing improvement of our services to further delight our clients and their customers.


Our growth over the past 4 years has been built on passion for our product backed by the desire to provide exceptional service – whether technological (making the most of new advances in booking systems), staff (stress and bereavement and vulnerable customer training) or internal systems and processes.


We are surge tested and have the ability to block book and pre-book hotels in times of surge which can be cancelled down at no cost if they are not needed. We have access to a support network of additional claim handlers who are immediately available. They are fully trained in sourcing alternative accommodation and in our processes/systems and client requirements. They have also had full bereavement training. We thus have the ability to manage surge by bolstering staffing levels, opening hours and indeed our supply chain who are all fully surge tested and have vast experience in handling surge alongside ourselves.  

Grown rapidly - but still small enough to be flexible and friendly!

Our Mission is:

  • To delight our customers, suppliers and partners with high quality, value for money service

  • To make Alternative Accommodation a simple solution that takes away the worry and concern from the customer at a time of great stress and uncertainty by delivering a caring, efficient and fast response

  • To demonstrate a commitment to customer excellence and offer a speedy and effective resolution to customer issues and complaints

  • To work collaboratively with all key stakeholders and be efficient and accurate in our interaction with suppliers

  • To think outside the box to solve the customer's problems, analysing existing information then working flexibly to identify the best solution

 

 

Company Registration Number: 8884830

VAT Number: 197 4427 67

Registered in England and Wales. Registered at Brine Well House, Tower Hill, Droitwich Spa, Worcestershire WR9 8BY

 

Trading address: Brine Well House, Tower Hill, Droitwich Spa, Worcestershire WR9 8BY

Rapid Relocate - Alternative Accommodatin